June 5, 2020

myhermes.co.uk

Myhermes
About
Cheap Parcel Delivery & Courier Service - Hermes
54%
7%
3%
3%
32%
myhermes.co.uk
3 Stars Average - Not So Good
(1220 Reviews)
June 05, 2020
"If you can get back to old site it…"
If you can get back to old site it works just fine. new site is aweful
Unverified
June 05, 2020
"Hermes do a great job on average,"
Unverified
June 05, 2020
"This organisation is unreliable and I…"
This organisation is unreliable and I wouldn't recommend using this service. I was expecting a parcel and waited in my flat during the time it was expected and no delivery came. No contact from Hermes or the courier to apologise or to advise as to why it was delivered.
Unverified
June 05, 2020
"Very good service"
Unverified
June 05, 2020
"Very disappointed- says delivered but it has NOT!"
Very disappointed- received an email saying my parcel has been delivered when it hasn’t - no way in which to follow this up....customer service number just rings then cuts off, customer services email says it’s no longer in use & to use the ‘chatbox’ which tells me my item has been delivered and doesn’t respond to any other queries! I paid extra for next day deli read more...
Unverified
June 05, 2020
"I would give zero stars to this company…"
I would give zero stars as this company has slid downhill since COVID-19. Usually reliable but now new? drivers are either unable to read the address on the parcel or lie that they delivered the parcel and OOPS! forgot to take the requisite photo as proof. They either steal the item and or sell to an auction house as it's untraceable to deliver / return (even though it has an address on it read more...
Unverified
June 05, 2020
"What’s worse than completely, utterly terrible?"
So unbelievably bad! Consistently delayed, lost, no cards left, no response from customer “service” etc etc ad infinitum. Honestly, I cannot fathom how they get this so wrong every time. You have literally one job.
Unverified
June 05, 2020
"Gets the job done effectively"
Unverified
June 05, 2020
"Useless customer service"
Useless, received a email to say they had a issue with their barcodes. Now parcel has just been stuck for a week. No way of contacting for assistance. Never use them again
Unverified
June 05, 2020
"I HAVE HAD PARCELS DELIVERED TO MY…"
I HAVE HAD PARCELS DELIVERED TO MY ADDRESS FOR QUITE SOME TIME AND EACH TIME I HAVE BEEN EXTREMELY PLEASED WITH THE PROCEDURE. I AM NOTIFIED THAT MY PARCEL IS ON ITS WAY, GIVEN A TRACKING NUMBER TO MAKE THINGS SO EASY. I MUST ALSO ADD WHICH I THINK IS IMPORTANT MY HERMES DELIVERY LADY IS EXCEPTIONAL, SHE LEAVES MY DELIVERY IN MY SAFE PLACE AND ALWAYS CALLS OUT SHE HAS DELIVERED IT. I COULDNT BE H read more...
Unverified
June 05, 2020
"Great delivery"
Great delivery, thank you
Unverified
June 05, 2020
"The worst courier service, bar none."
Throughout the various times I have (reluctantly) used Hermes: not once, have they delivered on time! Their delivery estimates are always inaccurate, they offer no precise tracking, they fail to communicate with you the status of your delivery, and as i mentioned previously, they are ALWAYS late. I can say with apodictic certainty that they are indeed the worst courier service out there, even com read more...
Unverified
June 05, 2020
"Hermes delivery is always on point."
Unverified
June 05, 2020
"Hermes has an honesty mind with their…"
Hermes has an honesty mind with their customers whilst the staff too relates same to their customers.
Unverified
June 05, 2020
"Never delivers when they say they will"
Unverified
June 05, 2020
"Thank you x"
Thank you x spot on x
Unverified
June 05, 2020
"Non existent customer service"
3 months ago I purchased a brush set from Morphe and they never gave me a tracking code, and Hermes never helps me. They only have a bot as customer service, and without that tracking code that bot can't help you. Also, I tried to call them twice but they never pick up the phone.
Unverified
June 05, 2020
"Parcels rarely arrive when expected and…"
Parcels rarely arrive when expected and my most recent one was damaged both outside and inside. So disappointing!
Unverified
June 05, 2020
"Parcel delivery."
Very good service.
Unverified
June 05, 2020
"Great delivery service"
Great delivery service. Good value and reliable.
Unverified
June 05, 2020
"I recieved a message today ( 05/06/20 )…"
I recieved a message today ( 05/06/20 ) that my package has been delivered. I am at my house and there was no package that I was meant to see. I checked the cameras of the restaurant literally right next to my door and there was no sign of any Hermes Member that delivered my package. God knows where my package was delivered. PATHETIC! I WANT MY MONEY BACK!
Unverified
June 05, 2020
"Nice and friendly local courier."
Nice and friendly local courier. Unfortunately some parcels have gone missing and often look battered. Text system about parcel being out for delivery and then delivered glitches and I get multiple texts. Could do better!
Unverified
June 05, 2020
"LYING DELIVERY GUY"
I RECIEVED A TEXT TO SAY MY PARCEL HAD BEEN DELIVERED AT 8.32PM ........... WHEN I HAVE NOT RECEIVED ANYTHING. I HAVE REVIEWED MY RING DOORBELL FOOTAGE AND ABSOLUETLY NO ONE ENTERED MY FRONT GATE AT THAT TIME!! SO OBVIOUSLY THE PERSON WHO WAS MEANT TO DELIVER IT DIDNT!! IF IT'S THE MISERABLE UNFRIENDLY RIDE GUY THAT USUALLY CHUCKS THE PARCEL ON MY DOORSTEP IT'S NO WONDER HE IS LYING!! read more...
Unverified
June 05, 2020
"Good Service"
I regular use their services online and didn't have any issues. Few weeks back a parcel of mine was lost and i had to refund the buyer on eBay. I opened the case to claim it and waited almost 3 weeks. Today i received an email and got my refund. Great service.
Unverified
Ian
June 05, 2020
"Failed to collect two parcels"
Failed to collect two parcels, now I'll need to leave them outside my house for who knows how long. Impossible to contact them.
Unverified
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