New & Used Car Dealer | Marshall Motor Group
2 Stars Average - Pretty Bad
June 05, 2020
"Service & Bodywork Depts Volvo Peterborough"
Service dept. looked at my car within 24 hours to check if it was safe to drive following a small accident. Car cleaned and disinfected following work being carried out and all free of charge. Bodyshop saw me within 10 minutes of my phone call, can't imagine anyone beating that. Staff very friendly and service excellent. I've used this dealer for many years for my company and personal car read more...
June 03, 2020
"WU18YMS - Volkswagon Golf R"
Marshall VW Loughton Branch - Absolutely unacceptable - firstly they cannot book me in until 30/06/2020 to address my breaks on my car - nearly a month - secondly it have taken me 3 days to get through to them on the phone - call backs promised and never received - thirdly they cannot offer me a replacement car whilst carrying out the works - they said its for my own safely haha - do they deem it read more...
June 02, 2020
"First Sevice at Marshall Volvo Peterborough…"
Took my Volvo Xc 40 in for its first, delayed annual service, to Marshall Volvo Peterborough, this was in the midst of the cov19 crisis. The set up to meet the requirements of Cov 19 distancing and health requirements was most professional, the staff very helpful, the car sanitized and I was well impressed with the arrangements in the circumstances. Well done the staff at Marshall Volvo Peterebor read more...
May 30, 2020
May 30, 2020
"Brought the car in for MOT and was…"
Brought the car in for MOT and was super impressed with the service from the team. Right from the receptionist to the sales team and others, probably one of the best garages I’ve visited in many years! Well done.
May 29, 2020
"I have been a customer for 6 years but…"
I have been a customer for 6 years but after this Service and MOT I found that they had damaged my vehicle and there was plastic residue. They denied this and the Group Manager Gary Thompson has barred me. I made a complaint to Simon Everett-Franchise Director but he has "Closed Ranks" with Gary! They have refunded the Service and MOT costs but want us "To parts ways" I ha read more...
May 29, 2020
"Ipswich Jaguar -Land Rover"
Just purchased a Range Rover Evoque from Marshall Land Rover Ipswich and Leam was brilliant !!! I felt the service was excellent and nothing seemed to much trouble all communication was fast and the whole process was easy and simple. When viewing the car in the current Covid 19 situation we felt safe and looked after. We noticed a little mark on rear reversing sensors (it is an approved use read more...
May 27, 2020
"An initially good experience has been undone"
My experience of purchasing a brand new car via the Milton Gate branch was good, but this has been marred by the fact I have now been waiting 10 weeks for a refund on a payment. I have emailed Marshall customer services several times, and as yet not even had an acknowledgement of receipt. I completely appreciate a delay was inevitable due to recent events, but 10 weeks is just too long to wait fo read more...
May 26, 2020
"Marshall Mini Bournemouth - Service"
I received a telephone call from Katie at Marshall Mini Bmth on Friday 22/05/20 to re- book my service on my car as the original had to be cancelled due to Covid 19. She was so nice and pleasant. My car was booked in for the Tuesday, the day after the bank holiday. I was asked what time I wanted to drop the vehicle off etc and 9.30 was agreed. At 10.33, Katie called to confirm all was done. I can read more...
May 16, 2020
"Non existent after sales care."
Bought and paid for a Caddy Maxi Life from Scunthorpe in March. You have both my money and my car. I understand that car showrooms have had to be closed but despite many attempts that I have made to contact you there has been zero response. Pathetic. Update on 19th May. Contacted by Scunthorpe dealer today after some negative Twitter and Trustpilot.
May 07, 2020
"I am Very disappointed"
I am Very disappointed in the service provided by Marshalls Transit center Cambridge. There handling of the repairs to my transit custom are beyond a joke. The first time my van broke down they had it for ONE mounth under warranty. After having the van back for a short period of time it broke down on the side of the road. Since I dropped my van off for repair the second time it has now be read more...
May 05, 2020
"I lost a tyre on my car on Saturday…"
I lost a tyre on my car on Saturday night whilst picking up my other half from the hospital after a haemodialysis session. I am also a key worker so need my car for work. Monday morning Marshall’s Peugeot Peterborough advised they could replace the two front tyres that day for me. My choice as my car will be three years old in September. I had great service from start to finish. The covid read more...
May 02, 2020
"WORST after sales customer service EVER!"
Ok, where do I start? I bought a brand new Zafira Tourer in March 2016, from Marshall Knebworth, sales staff were good, keen to get a sale. Thats as good as it gets. Numerous problems with the car, one of them being the horn stopped working, (brand new car) they wanted me to wait 3 months for a repair. My wife kicked off and they repaired it the next day. Fast forward 2 years later, I part read more...
April 21, 2020
"Zero star only"
The one star is because you cannot make a comment with out giving a star in all honesty i give this company zero star.DO not go to this company if you value your life pass this to everyone with a pulse
April 11, 2020
Really disappointing how to support customers during the Codiv19 outbreak. Actually there is no any help at all. I asked for a repayment holiday but they completely ignored.
April 02, 2020
"Huge thankyou to Marshall's Volvo…"
Huge thankyou to Marshall's Volvo Cambridge, for being open and available to repair Key Workers vehicles. Ours was transported to them, repaired and back to us within a day.. Well done to the team at Cambridge.
March 29, 2020
"A big thank you to Barry and everyone…"
A big thank you to Barry and everyone at Marshall Skoda,Daybrook,Nottingham. they were extremely helpful when we chose our new car (loved our Yeti but they don't make them anymore. We chose a Fabia. They brought the delivery date forward because of the Coronavirus crisis and we are both very happy with our new car, once again our thanks to everyone.
March 27, 2020
"Do not use these guys the trust pilot…"
Do not use these guys the trust pilot score speaks for itself Will use any excuse or to pay out on warranty work avoid I will never ever buy or have a car repaired by them again Absolutely disgusting people to deal with
March 22, 2020
"Just purchased a new fiesta"
Just purchased a new fiesta. Excellent sales. Followed up with regular phone calls. Friendly and personal service
March 22, 2020
"Just picked up a New Jaguar XF"
Just picked up a New Jaguar XF. Great experiance. Treated as a person not a number. Car very well prepared for me and the controls were well explained, Salesman very efficient and easy to deal with. I would recomend them to anyone
March 21, 2020
"Brilliant service from Marshall’s…"
Brilliant service from Marshall’s Ipswich. We were dealing with Tony Percival, brilliant, thorough sales person. A credit to your company
March 21, 2020
"Just picked up our new Jaguar F-Pace…"
Just picked up our new Jaguar F-Pace from Marshall's Jaguar Ipswich. Having not necessarily experienced a showroom purchase I was so impressed with the personal experience and small nice touches to the customer service. Anthony Samuel really took the time out to go through all aspects of the car. Left the showroom with a big smile and felt I'd been given all I needed to really config read more...
March 18, 2020
"We bought a 2 year old used Mini Cooper…"
We bought a 2 year old used Mini Cooper at Marshall Mini in Salisbury. It was a very pleasant buying experience. Declon was an efficient, friendly and polite person to deal with as was Jonathan the Business Manager. The car had a few scratches on the wing mirrors and wheels and when I went to collect it they either replaced or repaired them, it had also been valeted and looked as good as new. I read more...