June 19, 2020

irugs.co.uk

Irugs
About
Rugs, Discount Area Rugs on Sale | iRugs UK
40%
7%
4%
8%
41%
irugs.co.uk
3 Stars Average - Not So Good
(253 Reviews)
June 26, 2020
"NEVER EVER USE THIS COMPANY"
NEVER EVER USE THIS COMPANY Absolute shithouse, tried to ring over 20 times and never got on the line to no one, no updates on my order and it says it would arrive in 1-2 days but still hasn’t arrived in 2 weeks absolute joke. Worst company I have ever used in my life never use it. They deserve to be made redundant, one scam of a business. Customer service is the worst I’ve ever ex read more...
Unverified
June 26, 2020
"Wish i could give it no stars"
Wish i could give it no stars. awful customer service aswell as no rug even turning up after 2 weeks waiting. have tried emailing many times and got an irelevant response telling me to let them know how the rug is however it never showed. aswell as ringing several times and left on the line for over 30 minutes everytime. also have just heard you have to pay to return! - DO NOT recommend.
Unverified
June 25, 2020
"I must stress,this point about…"
I must stress,this point about irugs,once you order your rug,up until you receive it everything is ok,then when you open the parcel instead of an expensive carpet ie £189.00 paid,it is not worth £20.00,because it is like tissue paper and the carpet was creased,which would be impossible to smooth out,you try customer services with emails,phone calls,and you do not get a reply,they are an America read more...
Unverified
June 24, 2020
"Paper thin rug which was awful quality"
Paper thin rug which was awful quality. I would have returned the item but after reading others experience decided it wasn't worth the cost to me of 47 pound to return to Switzerland. AVOID THIS COMPANY
Unverified
June 24, 2020
"Lovely Rug, very fast delivery"
Brilliant! Ordered a Havana runner rug, arrived in 3days! Beautiful rug and great quality too. Really impressed! After reading some reviews on here I was a bit dubious, however I cannot fault it at all! Fantastic.
Unverified
June 19, 2020
"Awful quality rug"
Awful quality rug. Should have known the price was too good. Don’t buy!
Unverified
June 19, 2020
"Just received 2 small rugs Monaco £39…"
Just received 2 small rugs Monaco £39 each,the quality is disgusting for the price,they are tissue paper thin and the edges haven’t been cut straight all wavy.they have been rolled so tight no way they will ever lay flat deep creases AVOID this company Just measured the hallway runner 7 inches shorter than measurements advertised
Unverified
June 18, 2020
"Have now received response and have…"
Have now received response and have taken their offer of a fedex return label at a cost of £47 to return the rug to their depot in Switzerland. Upon receipt they have said the will refund the difference. Hopefully this won’t take too long
Unverified
June 18, 2020
"Buyer must pay for return"
Buyer must pay for return ? to SWITZERLAND or USA this is outrageous please don't make the mistake ive made and buy a poor quality rug from conrugs.co.uk
Unverified
June 18, 2020
"DO NOY BUY FROM THIS COMPANY"
DO NOY BUY FROM THIS COMPANY! VERY BAD QUALITY... NOT LIKE THE PICTURE AND MY DAUGHTER HAS A NASTY BURN ON HER LEG FROM THE CHEAP MATERIAL. MY TOILET ROLL IS THICKER PLEASE DONT WASTE YOUR MONEY!!!!!!
Unverified
June 18, 2020
"Shockingly bad quality"
These are a scam. The rugs are shockingly poor quality, awful, I’ve just received mine and yes it arrived in three days from the US to the UK (which I didn’t realise until order confirmation) but the rug is dreadful, threads cut and actual holes in it. Do not order from this company they are scammers, they should be jailed.
Unverified
Sh
June 17, 2020
"WISH I COULD GIVE NO STARS !"
WISH I COULD GIVE NO STARS ! This company sent me a rug which looked nothing whatsoever with the pictures on the web site- we didnt even take it fully out of the wrapper ,I've seen better quality in a Pound store it was embarrassing we wouldnt even put it in the garage or playhouse ! They told us we needed to pay £37 to return it to get a refund which is against Consumer Law if the products read more...
Unverified
June 16, 2020
"No chance"
I was going to buy a rug. Seeing the poor reviews dont think I'll bother
Unverified
June 16, 2020
"Probably the worse service I’ve ever…"
Probably the worse service I’ve ever had via online purchase. Ordered a rug and it wasn’t shipped for 2 weeks, checked up on this via phone call and the lady explained it was a mistake and that she would contact her manager and get a tracking number sent across. 2 weeks later and still no rug, checked on shipping status and nothing changed, tried calling everyday and was put o read more...
Unverified
June 14, 2020
"Terrible"
Terrible - 2 replacement rugs as quality was poor. Customer service is awful - wait forever on hold. 3 email chasers and still no response. Custer service is AWFUL and quality is RUBBISH!
Unverified
June 12, 2020
"Awful customer service"
Awful customer service. I need to return my rugs, which are terrible quality and not at all as expected. I have emailed several times and sat on hold for 30 minutes on multiple occasions, only to be cut off. The great customer service and easy returns promised on the website are a lie. Covid-19 or not, companies can still reply to emails.
Unverified
June 11, 2020
"Amazing"
I ordered a rug before reading the reviews and thought oh no!!, when it comes its going to be flat or its going to be the wrong colour, but I just received the rug that I ordered 6 days ago and Im glad I ordered it. I couldn't be happier, it looks better in real life than in the pictures. Its bigger than I thought buts looks amazing, its extremely thick after a quick vacuum. I'm already l read more...
Unverified
June 10, 2020
"I ordered my rug 5 weeks ago"
I ordered my rug 5 weeks ago, It made it to my town & got lost by my area post, it’s not IRugs fault it was lost, however it’s them who needs to follow this up with post, I’ve sent about ten email, & sat on the phone for hours only to be cut off, it’s been impossible to contact IRUGs, frustrating.
Unverified
June 08, 2020
"Pleasantly Surprised!"
I ordered a 5’x8’ monaco rug before reading all the reviews for the website, it arrived within a week (despite COVID-19) and is excellent quality and looks gorgeous in my room!
Unverified
Ana
May 31, 2020
"I got lucky"
Plus: - the rug is as pictured on the website - it arrived in 4 days in spite of being shipped from the US Minus: - the website makes you think that this company is based in the UK, and it is a bit spooky - on reflection, I think I overpaid, and I mainly paid for the cost of shipment. Overall, I am happy with the rug, but I think, I got lucky. I do not want to even think, what if, I had to read more...
Unverified
May 29, 2020
"Ive called 7 times to get hold of…"
Ive called 7 times to get hold of someone to finalise my refund. Each call waiting ~30mins for someone to answer - no answer. Cuts off. Simply need someone to send me the FedEx return label as they instructed in our email conversation they started with me and its taking them days and days to get back to me with what i need. So frustrating and i honestly dont have time for this being a full time N read more...
Unverified
May 29, 2020
"Outstanding customer service"
Absolutely outstanding service I received from this company. I was quite disappointed when I got a rug delivered which was different to the one I originally ordered, don't get me wrong the quality of it was excellent but it wasn't the one I wanted. Decided to send an email and made a quick phone call to the firm. I was ready to send it back and wait for the proper one. A lady on the phone read more...
Unverified
May 26, 2020
"Honestly can’t fault them."
Honestly can’t find a single thing to fault. Rug looks exactly like it did in the pictures and in the room photo. Good quality and exact colour as represented in the images online. Ordered Friday. Delivered Tuesday. Don’t really know what all the negative reviews are about. They made me nervous and there was nothing to worry about.
Unverified
May 24, 2020
"Purchased rugs from this company…"
Purchased rugs from this company before, excellent service, quality rugs, first class delivery speed, all queries answered promptly, can't fault them, rugs couple of years old, still look new,just ordered two more large rugs, recommended
Unverified
May 23, 2020
"Quality"
Quality , design & delivery are very well informed and would always buy from irugs. I am absolutely happy with the purchase. True to colour and design.
Unverified
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