2 Stars Average - Pretty Bad
June 18, 2020
"Deliverer was here, but did not deliver the package"
The delivery guy was just around the corner, but for the reason of "having too big truck" decided to not deliver the package. Didn't event think about calling customer service as you have to pay for it! Email customer service also took 3 days to reply.
June 17, 2020
"DON'T CALL THEM"
I tried to contact them by phone just now. Waited for 8 EUROS (4 minutes) on the phone. I hung up the phone. Crazy.
June 16, 2020
"2 times we had Dynalogic delivering our…"
2 times we had Dynalogic delivering our packages. The first time it was our robot vacuum cleaner and we had received a mail that it would be delivered at may 1st. We waited the entire day, but no Dynalogic came that day. Okay, we would wait until the next day because the first of may was a holiday. But when we went online and looked at our tracking system, it said that our package was delivered read more...
June 12, 2020
No delivery at all
June 10, 2020
"Been waiting for the delivery the whole…"
I was at home waiting for the delivery the whole day. But clearly Dynoligic knew better and claimed that I wasn't... Now another 2 days of waiting...
June 10, 2020
Fast planning, kindly supplier, smoothly service!
June 09, 2020
"Not easy to be a transport company"
Dynalogic proves that it's not easy to be a transport company; sorting parcels and having them picked up by drivers in sorting centres turns out to be a difficult task. Drivers cannot find the right parcels. Communicates instructions in unclear language that dynalogic employees do not understand. Drivers are also allowed to do as they please, cancel deliveries due to 'street interrupte read more...
June 08, 2020
"Why some company are still using them?"
Similar to other comments. The worst ever shipment company. Second bad experience with them. First time, they did not deliver the package and lied on the reasons. The second time, they cancelled the day of delivery. You take a day off for being at home and they let you know the same day that they made a mistake... I blame the sellers that uses the worst shipping company ever, although they ha read more...
June 06, 2020
"Deliverer never attempted to deliver package"
Deliverer walked in front of our house, didn't check for addresses. Continued to walk away while typing on his tablet, track and chase changed from 'will be delivered' to 'we missed you'. Never even attempted to deliver our package. Would've had to reschedule if I hadn't ran out after him, he seemed mad to have to carry my package because I'm unable to due to an in read more...
May 29, 2020
No delivery. No way to contact them. No new date of delivery. A package worth EUR 1,500 and nowhere to be found.
May 29, 2020
"I wish I could give a zero or below…"
I wish I could give a zero or below zero! Never trust them with anything !
May 28, 2020
"Avoid if possible!!"
We expected shipment on Friday 15.5, same Friday they postponed it for a week and gave us window from 18-22h for delivery. At 19h on 22.5. we received an email that package will not be delivered because mistake in storing and nothing else- no new date when to expect the parcel or apology of any sort. Following week we called customer service for 5 times, waited 10/15 mins and once the support p read more...
May 23, 2020
"Last minute rescheduling of delivery date"
They send an email today that I could expect my parcel between 12:00 and 14:00h, then, at 13:24, they mailed (!!) me that I could make a new appointment because they couldn’t deliver. Contact options seem limited to a contact form on the site... Very poor shipping company.
May 20, 2020
Transporter at our door after hours; left card without any tracking information. Could not track because of that, calling them is expensive and I was put on hold for 10 minutes before I just hung up... This is really crappy
May 14, 2020
"The worst courier service I ever used"
The worst courier service I ever used. I don’t understand why Vodafone is using this most unreliable, inefficient, customer unfriendly company as their courier. They planned appointments and disappear from radar without any contact. Used 2 times. First time arrived 4 hours late and the clueless immigrant driver was not at all interested in his job. The second time, appointment was between read more...
May 14, 2020
"Parcel still not delivered after weeks"
Our parcel (sent from England end of march) has been lost ("sorting error") for two weeks, but now it has been delivered, at least according to Dynalogic. Nobody has rung the bell, and our parcel is nowhere to be found. Customer service has been saying different things at different times, and always promises to look into things but without any results so far. Horrible experience!
May 12, 2020
"Worst delivery company in Belgium"
More than one month that I'm waiting a twice wrongly sorted parcel..... Without any doubts this is the worst delivery company in Belgium, not even able to answer in French or in relation with the complain and/or the subject. For the information, this bullZhit company is part of Makro Group Worst customer service ever, do not try to contact them, their answer is always the same and not sati read more...
May 09, 2020
"Dynalogic is unable to handle higher amount of deliveries i"
The ordered trampoline from Decathlon is still expected from Dynalogic. I give up all hope after delivery cancelations, error messages and finally no feed back. Clearly this company is unable to handle high demand because of covid and unable to inform customers properly. I will buy another trampoline in a Decathlon store and never again on line because the shops reopen and I will ask a refund read more...
May 05, 2020
"I guess my package is lost"
Delivery was scheduled for 8pm in the evening, suddenly delivery was cancelled because of a "bad adress" while I never encountered any issues with the shop I bought from. Nobody ever tried to contact me, calling them costs you a fortune (how is this even legal)... Got zero usefull information when I called... And now my package is in limbo, I have no status updates it's being sent b read more...
May 04, 2020
"Worst delivery in 2020"
« I was not at home » while I was at home for the entire day and especially around the planned delivery time. No note was left behind with additional details which they should do. Left in the dark and hoping that the Bpost will handle my package now... Calling customer service cost me 45c per minute - of which 4 minutes listening to music.
May 04, 2020
"W(iskey) T(ango) F(oxtrot)!!!"
What a terrible logistics company! Last week I ordered a Squat Rack from Decathlon. The next day, I got an email from Dynalogic with a link to the Track and Trace page for my order, indicating that it would be deliverd on the 30th of April. And yes, a delivery van showed up on that day. When I opened the door, the delivery boy didn't spoke the Dutch language, and his French wasn't exacly read more...
April 29, 2020
Terrible company, they refused to pick up my old fridge when they delivered my new one. Because of the corona virus they do not deliver in the house (which I understand) so I took my fridge downstairs on the streets. I called them several times and they said that they had to pick it up and that this was their fault. Now the fridge is on the streets because Im not able to get it inside on my own. read more...
April 27, 2020
"Worst delivery company ever…"
Worst delivery company I've ever encountered in my life. I've ordered a couch on Home24.be and it was supposed to be delivered by them. First, they cancelled the delivery because they had a "sorting error". A week later, THEY CANCELLED IT AGAIN, also because of a "sorting error". HOW IS THIS POSSIBLE IN 2020 ? Do they do logistics by using pen and paper ? I've neve read more...
April 23, 2020
"Worst company ever"
Worst company ever.
April 22, 2020
"My new desk should have arrived today…"
My desk should arrive yesterday, that didnt work out cause they had some issues ( understable with the corona virus etc going on) but then my new desk should have arrived today between 1400/1500 and at 1500 i recieve an email there was an sorting error and now i cant even see where my package is,''Order not successful, sorting error'' like what the hell. i ordered at bol.com read more...