June 18, 2020

autonomous.ai

Autonomous
About
Autonomous.ai | Best Standing Desks & Ergonomic Office Chairs
54%
12%
3%
2%
29%
autonomous.ai
4 Stars Average - Pretty Good
(122 Reviews)
June 18, 2020
"Ergochair"
Ergochair: 4.5/5. Smartdesk: 4.5/5. The only knocks are the ergochair was a little tricky to assemble and the smartdesk motor isn't quite as quiet as I imagined (but not loud by any means). Overall meet my expectations and I'm happy with them.
Unverified
June 18, 2020
"Some people are saying this stuff was…"
Some people are saying this stuff was made in China. I don't really know or care haha, the kinn chair is a good price point and it doesn't seem to be falling apart any time soon.
Unverified
June 18, 2020
"Hardly any time at all setting…"
Hardly any time at all setting up...wish I could say the same for shipping lol. Also had a bit of a tought time with customer service but I'm guessing they're dealing with some crazy COVID-19 difficulties and might be short staffed as a result. The products are great though, a month in and no problems.
Unverified
June 18, 2020
"Solid desk"
Solid desk, motor isn't totally silent but it's pretty quiet, just make sure you have cables with enough slack to lift and lower with the desk. Memory settings work well, pretty convenient. I went with all black and it matches my office vibe. Assembly took me a while but not too bad. Overall would recommend.
Unverified
June 18, 2020
"I'm in love with this cute little…"
I'm in love with this cute little Avochair! Feels like I'm sitting in a lil avocado so cute. I read reviews about the slow shipping etc but decided to take the risk. Maybe this one isn't as high in demand? Didn't take long for me at all.
Unverified
June 18, 2020
"I went all out...standing desk"
I went all out...standing desk, ergochair, balance board, led lamp. Everything arrived at different times, the desk and chair took the longest. So it was kind of a frustrating wait since I had a few things but not everything for a while, however now that I've got everything it's pretty great. Customer service seems kind of overwhelmed though.
Unverified
June 18, 2020
"Didn't realize how much a standing desk…"
Didn't realize how much a standing desk was something I needed, was also pleased with the smaller size table top (plenty of space for most people I think). Assembly was quick and straightforward though it came in two shipments that arrived a few days apart.
Unverified
June 18, 2020
"I haven't had any complaints yet from…"
I haven't had any complaints yet from my employees about their myochairs. Nice quality overall...but they did take a while to ship.
Unverified
June 16, 2020
"This company is horrible"
This company is horrible. Placed an order and didn't get a shipping email for a couple days. Checked my bank and was charged. Logged in to check the status and it wasn't going to ship for over four weeks. Crooked.
Unverified
June 12, 2020
"Pathetic"
Pathetic. Months down the road the status of my order is "received". Prompt to charge though. I don't even know when I will be refunded to buy another one. Customer service is a joke. You can almost "hear" them snoring. One person "Justin" chugging along in snail pace. I am sure it is a great product (I never got one). But leading on to false expectations, inabil read more...
Unverified
June 12, 2020
"Okay Products, Terrible Customer Service"
We order a table, chair, standing mat and cable tidy from autonomous. Deliveries did not arrive on the expected dates and it was an absolute pain to get ahold of autonomous. We sent emails, called, waited in their zendesk queue for multiple days and received no response. The only way to get ahold of someone was to spam their public facebook group. We placed our order three months ago and we read more...
Unverified
June 11, 2020
"Delays and No Communication"
On May 15th 2020 I placed and order for a SmartDesk 2, ErgoChair 2, and the cable tray. When I placed the order They showed an estimated delivery date of the 21st for the cable tray, the 29th for the desk, and June 30th for the chair. I'll start with when I ordered the items the pricing on the website didn't show the actual price I ended up paying. When I contacted customer service th read more...
Unverified
June 11, 2020
"I have been trying to get a replacement…"
I have been trying to get a replacement for my desk for 2 months. Don’t bother with the warranty .
Unverified
June 11, 2020
"We really want to love the product, but what a shame..."
I placed my order for a SmartDesk 2 on April 19th, and although shipment was promised for about 2 weeks, I received the desk a month later on May 15th. I reasoned that with all the covid-19 things happening, they might have some difficulty with keeping up with demand, so I brushed that off. When I tried assembling the product, the dimensions were off for the support beam and the right leg. The read more...
Unverified
June 09, 2020
"Does this company even really exist"
Does this company even really exist? I have been unable to order anything online, can't process payment, I was in the chat que for 24 hours and went from 44 to 2 and then they were closed. I finally emailed them and received a reply back saying they were having problems and to let them know what I would like to order and they would send me a link to place the order. I did that and go crick read more...
Unverified
June 09, 2020
"Terrible delivery times and customer service"
Terrible delivery times - 4-8 weeks wait for the table and longer for the chair it looks like. Silence in the meantime unless you chase the company. They can't provide actual delivery dates and in these times, that's not good enough. Not recommended. Don't bother with this company if you want your product quickly.
Unverified
June 09, 2020
"I love my ergo chair 2"
I love my ergo chair 2. I’ve had it for about a year. I’m 6’3” and it fits fine. I would like it better if the lumbar support could be adjusted to and from my back. The price is decent. I want to get more stuff for a home office but can only buy one piece at a time. I think these nasty reviews are due to covid blues. This is a small company and they can’t possibly be read more...
Unverified
June 06, 2020
"Blunders."
What a waste of time. 1. They sent me Table Trays when I clearly ordered Tshirts. It still shows the Tshirts are delivered. 2. They sent those items to my old address, when the shipping address was clearly mentioned as my current. 3. There is no way to return them. You only need to email them. 4. Shipping is shown as 1 month and you only knwos this after order is complete. There is noway to read more...
Unverified
June 06, 2020
"Autonomous - scammer company"
I ordered an ergo chair from Autonomous, but took so long to process. I made my decision to just cancel my order because it is almost a month and still no update on my order. They mailed me and said that it will take about 3-5 days to settle my refund. It is already passed that time frame and still not getting my refund. I tried to contact them in so many ways as possible, but was not able to rea read more...
Unverified
June 03, 2020
"Don't even bother.."
Quite possibly the worst customer experience I have received. The chat takes forever and they don't even know where my chair is, which was ordered almost 2 months ago. Apparently it was 'misplaced' or 'mislabeled'. Have been told 4 different stories and still no closer to receiving the chair.
Unverified
June 03, 2020
"Customer service seems overwhelmed at…"
Customer service seems overwhelmed at the moment but I got my desk after a few weeks delay. It’s not a huge deal tbh and the desk itself works great. Overall a great experience.
Unverified
UBS
June 02, 2020
"Just wanted to share my experience"
Just wanted to share my experience. There were definitely delays but I knew that would be the case because of the estimated shipping date they gave in the checkout. With COVID-19 I think shipping lanes everywhere are clogged up. But I’ve got my Ergochair now, easy to assemble and no issues so far.
Unverified
June 01, 2020
"Definitely would never but from again."
Product quality is low, shipping is slow, customer support is useless and returns are a real pain (even when item arrived damaged)! Definitely would not but from this company again. Chair had broken parts and desk top is falling apart due to low quality.
Unverified
June 01, 2020
"No Reply from Customer Service"
I ordered an Autonomous Evo Chair. It showed up late and broken. I immediately emailed their support team and politely asked how we could resolve the situation. I asked for instructions on how to send it back and their return policy. I received no response. I emailed again today and still haven't received a response. If you want to be treated like you don't matter and receive broken goods read more...
Unverified
May 28, 2020
"Stay away from this company Autonomous…"
Stay away from this company Autonomous and their products. They are a scam. Their Better Business Bureau rating is a "D", and full of complaints. Ordered the ErgoChair 2 for $350.00 and it came with a defect, the cushion is also very uncomfortable. Nobody that has sat in it likes it. I asked for a RMA two days after I received the item, so I could return the chair in accordance w read more...
Unverified
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