June 8, 2020

aosom.co.uk

Aosom
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Leading Online Shopping UK Mainland Free Shipping | Aosom
70%
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18%
aosom.co.uk
4 Stars Average - Pretty Good
(1040 Reviews)
June 08, 2020
"Not a very good experience at all"
Not a very good experience at all very slow to respond
Unverified
June 08, 2020
"Don't reply to emails"
Don't reply to emails, it's unacceptable, you should pay more attention to your customer service
Unverified
June 08, 2020
"Didn't expect the service will be that…"
Didn't expect the service will be that bad
Unverified
June 08, 2020
"Bad customer service"
Unverified
June 08, 2020
"Handsom"
Ugh this sucks
Unverified
June 08, 2020
"Really bad customer service"
Really bad customer service. Might as well be nonexistant
Unverified
June 08, 2020
"Terrible experience"
Unverified
June 08, 2020
"So bad"
So bad couldn’t get what I want. Should be better
Unverified
June 08, 2020
"Boo boo boo"
Boo not appopriate
Unverified
June 08, 2020
"Bad customer support"
Unverified
June 08, 2020
"Bought a Gazebo very poor quality lots…"
Bought a Gazebo very poor quality lots of little holes in the top when put together found two loops damage were the ties hold it to the ground pegs cheap not good enough to pin Gazebo down. Trying to con contact them is a waste of time. All numbers say because of the virus we are not taking call. Anyone out there got their e-address please many thanks. Ps I’ve been trying to contact them read more...
Unverified
June 08, 2020
"Rubbish customer service"
I also have problems with there customer service id say its none existant i also have been trying to return an item has iwas sent two tge same i tried to stop it but they deliver so quick no problem with that now they want me to keep the item and offered me 10% I dont want this i have been waiting for intructions to send it back since the end of may they need trading standards looking in to th read more...
Unverified
June 08, 2020
"AVOID"
I've been trying to return the substandard product for the past 3 weeks, aosom ignore my messages and return is proving impossible to complete. Shoddy customer service, avoid this company.
Unverified
June 08, 2020
"Issues with returning an item"
Ordered a sun lounger, however tried to call to cancel prior to dispatch as realised had ordered wrong type. Customer service phone number was unobtainable. Not sure if this is due to lockdown or not. The anserphone message said to email which I did. Despite this order was still sent. On receipt I then tried to email a return request as they advise. I receieved a reply saying they would be in read more...
Unverified
June 08, 2020
"GAZEBO ARRIVED BROKEN"
The roof parts to help hold up the canopy were broken therefore I had to tape it up together and you shouldn’t ever have to do that when you paid £200 for something. The side panels to hold up the roof were also very flimsy and make the entire gazebo fall over at time’s and are starting to break away from the structure of the gazebo. It is very dangerous with sharp parts and because read more...
Unverified
June 07, 2020
"Awful service"
Awful service. We bought a patio heater on the 16th May and it was delivered two dats later and it was damaged . We are still waiting for customer service to contact us. You might think due to the pandemic things are difficult but each time I leave a review here on Trustpilot they manage to reply to say they will be in touch. However, still no contact nearly a month later. Certainly wouldn’ read more...
Unverified
June 06, 2020
"This is a great company easy purchase…"
This is a great company easy purchase quick delivery and quality product really pleased
Unverified
June 06, 2020
"I wish I'd read all these reviews…"
I wish I'd read all these reviews before ordering! I just purchased the 'Outsunny Hanging Balcony Table' but with a missing part - so item is unusable and no replies or indication of a resolution. I now have no clue if I should return the item, if I will ever get a refund, o rwill get the missing piece. Scarily all these issues have same theme with 'Aosom / MH star'. They t read more...
Unverified
June 06, 2020
"DO NOT BUY from this company"
The product I'd ordered upon delivery was not the correct colour. Used the 'Contact Us' page, a number of times, and emailed and included photos. Over 2 weeks later I've still no response (only automated responses saying that they've received my query - Which means that basically it will just be ignored!) Because I needed to use the storage unit, I decided to give up trying co read more...
Unverified
June 06, 2020
"Poor after sales service"
Bought a realy good looking garden lamp was pleased with speed of delivery but haunt worked from day one sent several e-mail's and got no response at all very disappointed with after sales service would not recommend this company
Unverified
June 06, 2020
"Don't shop with Aosom UK"
Ordered an Outsunny Fir Wood Outdoor Garden Potting Table w/ Drawers & Shelf from this joke of a company. They delivered it and the top was warped and split and one of the drawer fronts was broken in 2! Have contacted the company twice in the last week and have had zero response, not even an acknowledgement. Luckily I paid via Paypal so I have now raised a dispute and with luck they wil read more...
Unverified
June 06, 2020
"I ordered a kitchen unit on 17th May…"
I ordered a kitchen unit on 17th May that arrived quickly. Unfortunately when I went to put it together I found that 3 pieces were damaged. I have emailed Aosom 4 times now about this, through the 'contact us' page of their website, and have received no response other that a generic email saying the matter will be looked at. Very disappointed with the exceptionally poor customer serv read more...
Unverified
June 06, 2020
"Extremely disappointed"
Extremely disappointed! Placed and order and paid in full. Items delivered in good time but immediately on assembling the "Outsunny 2-seater Swing Chair Hammock Cushioned Bench Seat" costing over £200, discovered an issue and notified them - sending photos as requested. Have still not received any acknowledgement or contact from them - other than an automated "How did we do?&quo read more...
Unverified
June 06, 2020
"Poor responders"
They can take your order and deliver in a few days, but if a problem occurs they just not replying, sent us a parasol umbrella, lower pole missing , box was wrecked and all courier said was "the box" and jumped in his van, after numerous emails and texts, phone calls just not answered, then had one reply £25 off an umbrella i cant put up or a return and replacement i took the replac read more...
Unverified
June 05, 2020
"Broken product bad customer service"
Bought outsunny parasol only lasted about two weeks then broke payed £170 for it tried to contact ASOSM and no reply still waiting.took the order straight away now can’t get hold of them can only recommend don’t use this dodgy company
Unverified
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